Before you complain to the company, go ahead and give them a call and have them walk you thru the hookup.
I say this only because I am about as electronically challenged as an ape. I was hoping someone with an electronic brain would chime in here!!!!!![]()
Go thru your wiring again and make sure you are good to go. Sorry I can't help more.
If you are receiving 0 voltage across the contacts, my bet is the ballast is wired incorrectly?????????



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