AM3K blues

[golfish]

Anybody have to replace the seal in their AM3K yet. MIne is 15 months old, I guess they found out late last year that the seals they were using weren't lasting very long. I just got off the phine with Dolphin, their sending me a new kind of seal.

Anybody had to replace theirs yet?

Mark

[scubadude]

whoa really? I had them tell me that the 2100 had problems and they sent me a seal cuz it has been making noise.....but they told me that the am3k's shouldnt have that problem.....DOH! I have 4 of them! Well they sent you the seal for free right Mark? They did for my 2100 and as long as you have to replace them once every 6-12mos then they are still #1 pumps IMO. Is yours making loud squealing noises every once in a while? thats what my 2100 was doing but havent had any probs w/any of my am3k's yet (knock on wood) but my oldest am3k is about 7 mos. old....so we will see

[golfish]

Rocky,
No, when the power is cut the pump wont restart (at all) They said it was only an issue with the older model AM3K's. They did send it for free.


They were pretty good about it. They said its a completly different seal.

Mark

[turtlespd]

Man!!!! one of my 2100 use to squeelll..then it stoped..im going to pray to the fishes tonight my pumps dont stop...

Hey Mark..bring your sps to my house..i will keep them for you...hehe

Paul

[organicreefer]

im at 6 months and going strong..guess ill find out in a year or so.
ive heard about problems with the seals a couple other times as well....

[golfish]

It depends on what seal you have and that depends on when your pump was made. Mine was made Dec, 2000......

This is a very easy pump to work on. If the seal had to be replace once a year it wouldn't be a problem. If the pump were to get stuck and not start up when the power is cut then that would be a whole other issue.

[Ltspd]

Thanks for bringing this to my attn, I have had start up problems with both my am3k pumps and have emailed dolphin to get my replacment seals. Still very good pumps.

[golfish]

HI Paul,
Its been a long time? Listen buddy, forget the e-mails. Call them and talk to Tom, tell him both your pumps are having problems and you need repalcement seals. Their very easy to replace.

Tom was real nice about sending out the seals and answering any questions until I asked him to send me out another seal so I wont have to wait 6 days for a replacement. He told me there are no more freebies. I would have to pay for them. I think he forgets the pumps are warranted for 9 years. I bet me makes me send the pump back if the new seal goes out.

I think he's still trying to catch up from the Silent Series fiasco and then to turn around and have to hand out hundreds if not thousands of free seals, maybe he feels he doesn't have to honor the warranty.

You know me. Being the smart A$$ that I am I probably pissed him off I only did this after he told me there are no more free seals.

[Ltspd]

Hey Mark, Yes I have been avoiding the BB's ;) saves me lots of money and aggravation After the re-plumbing with no gain I decided I needed to back away for a while. Still browse time to time.

I sent them a email and got a "for extended warranty call the number" answer. Mine have been doing this for the past several months, even with me cleaning the crud from around the shaft. Yes, I too will bring up the 9 year warranty thing, I shouldnt have to pay for something like that. What worries me is when the power goes off and I am not around for say a week or so on vacation

[golfish]

Paul,
You took the words right out of my mouth. I don't mind changing seals once in a while. I just don't want to have to wait around for weeks while they try to decide why the pump motor burned up. I feel bad they lost their A$$ on the SS pumps. I'll feel a lot worse if I have to pay spend a dime on this 300.00 pump.

[organicreefer]

everyone always throwing around that ampmasters have a 9 year warranty...you better read a little closer.you have a 1 year warranty on defective parts/workmanship.
i beleive the 9 years is they will repair it "at cost";)
correct me if im wrong- but i beleive thats what my manual says-and im not quite sure where that is at the moment

[golfish]

Originally posted by organicreefer
everyone always throwing around that ampmasters have a 9 year warranty...you better read a little closer.you have a 1 year warranty on defective parts/workmanship.
i beleive the 9 years is they will repair it "at cost";)
correct me if im wrong- but i beleive thats what my manual says-and im not quite sure where that is at the moment

Hmmm, then why did he replace my seal for free after 15 months?

Is it you believe this or you think this or you knwo this?

How can it be called a 9 year warranty and charge you to fix it at cost after 1 year. That makes NO sensa at all. This about it??????/

[organicreefer]

im pretty positive golfish,i remember when i got my ampmaster i looked through the manual /for warranty info(i had heard about a nine year warranty),and if i remember correctly thats what i read.
its hard to forget being that dissapointed
ill look around for my manual-i want to double check .

[golfish]

Originally posted by organicreefer
im pretty positive golfish,i remember when i got my ampmaster i looked through the manual /for warranty info(i had heard about a nine year warranty),and if i remember correctly thats what i read.
its hard to forget being that dissapointed
ill look around for my manual-i want to double check .

Your positive about what? You said that after a year they fix the pump at cost. Then what good is a 9 year warranty...Think about it. If I had a pump that was not under warranty and sent it to them to be fixed, wouldn't they fix it at cost?

There's not much that can go wrong with these pumps. The seals leak or cause the impellers to not start when the power is cut. No matter how you look at it, that's a defect. The only other thing that can happen is the motor burns up. Probably from not starting because of a defective seal. Dolphin lost their A$$ on those SS pumps, If their not carefull they'll do the samething with these.

[Ltspd]

Dolphin was great over the phone, they are fed-exing me (2) replacment seals no cost to me, and my pumps are greater than 1 year old.

[organicreefer]

you guys dont seem so convinced you have a nine year warranty....
let me guess...you guys never read it ,you just heard

im not trying to turn this into another im gonna prove it to you type thread
but ,i am VERY anal about reading ALL the instructions/pamphlets that come with anything i buy...even the "uneeded" stuff;)
you need to read the fine print ;)
golfish,why do you think youre not getting that second seal free????????;)

[golfish]

Originally posted by organicreefer
you guys dont seem so convinced you have a nine year warranty....
let me guess...you guys never read it ,you just heard

im not trying to turn this into another im gonna prove it to you type thread
but ,i am VERY anal about reading ALL the instructions/pamphlets that come with anything i buy...even the "uneeded" stuff;)
you need to read the fine print ;)
golfish,why do you think youre not getting that second seal free????????;)

lol, your anal all right. A Sea Swirl thread comes to mind. You didn't read those instrictions right either. You still have not addressed any of my comments. You said and I quote " I beleive the 9 years is they will repair it "at cost" correct me if im wrong" Does this make any sense at all? Remember, YOU said this, not Dolphin.

If I send them a pump that is out of warranty or not warranted, won't they fix it at cost?

To answer your question. If this seal goes bad, and I'm sure it will within a year. Then either the seals are defective or the pump is. I don't mind replacing seals if they leak. If that causes the pump to freeze up then there's a defect. Its pretty simple. I want the pump fixed, no matter what.

Dolphin has admitted that the original seals are defective (If that's the problem) if the replacement seals don't fix the problem then they need to find the fix.


So, how about you start making sense and stop talking out of your you know what.


And yes, I'm very convinced I have a 9 year warranty.

[organicreefer]

Originally posted by golfish


lol, your anal all right. A Sea Swirl thread comes to mind. You didn't read those instrictions right either.

LMAO you seem to be mistaken the sea swirl thread i DID read the instructions right/you said they could be hooked to a wavermaker/ i said they couldnt -you better read that one over again haha

i havent addressed any of youre comments because they dont hold much water.
would they ...maybe maybe not ..maybe they charge you more i dont know

but if you have this "NINE YEAR WARRANTY", id suppose its in writing ,right?
but you dont ,cause it doesnt exist

im gonna go find this manual and
ONCE AGAIN ;)
prove it

[golfish]

Like always your full of it. You can't address them because your wrong and not man enough to admit it. But then you never have been.

Now, how about you read that SS thread again... it only seems to say it on your new inproved instruction. Again your full of it.

[golfish]

It would like to say I was wrong. My pump is not warranted for 9 years. Its warranted for 1 year and has a "10 year service gurantee" what ever that is.......I humbely apologize..

BTW, your still wrong about the SS's read the whole thread